How a 9.7 inches tablet Lost $3.3 Billion for HP?

Did you know that the HP Touchpad is said to be the shortest-lived Product? It only lived for 2 months!!

Source: CNN Money

The idea of HP TouchPad came from the vision of Leo Apotheker, former CEO of HP, who sought to diversify the company's product portfolio and compete with rapidly growing tablet market.

Shifting consumer preferences towards portable screens and the success of competitors like Apple's iPad, pushed HP to leverage its expertise in hardware and software to introduce a compelling tablet offering.

HP TouchPad planned to differentiate itself with its integration of WebOS, an innovative mobile operating system acquired from Palm Inc. Palm Inc. was an American company that specialised in manufacturing Personal Digital Assistants (PDAs).

This seamless integration offered a unique user experience characterised by intuitive multitasking, gesture-based navigation, and seamless synchronisation with other WebOS devices.

A Launch That Soon Turned into a PR Nightmare

  • The HP TouchPad was released amidst significant anticipation and excitement in July 2011.
  • The tablet got strong sales and positive reviews and people
    appreciated its design and WebOS-integrated features.
  • But Sales quickly plateaued as the tablet faced stiff competition from established players like Apple’s iPad.
  • To stimulate sales, HP implemented price drops and promotional discounts.​
  • Significant discounts of up to $100 or more, making the TouchPad more accessible to budget-conscious consumers.
  • Despite these, sales failed to meet expectations, and inventory began to pile up, leading to mounting losses for HP.
  • HP ceased all Touchpad products in Aug 2011, just 2 months after its Launch.
  • Some estimates peg the losses incurred by HP to as high as $3.3 Billion.
  • This included the acquisition of Palm Inc. and the discontinuation of WebOS hardware.

3 Challenges that HP Underestimated

  1. Limited App Ecosystem: Developers showed reluctance to support the WebOS platform due to its smaller user base compared to iOS and Android.
  2. Competitive Landscape: Apple’s iPad and Android-based tablets, dominated the market with their extensive app ecosystems, brand loyalty, and marketing machinery.
  3. Hardware Limitations: Product Limitations, including sluggish performance, subpar build quality, and lacklustre battery life, hurt user satisfaction and market perception.

5 Things Startups Can Learn from this $3.3 Billion Fiasco

  1. Understand the Competitive Landscape:
    • Thoroughly research and analyze the competitive landscape before launching a new product.
    • Assess the strengths and weaknesses of competitors to identify gaps and opportunities for differentiation.
  2. Secure Developer Support and Build Ecosystem:
    • Invest in building a robust developer ecosystem for your platform or product.
    • Actively engage with developers and provide incentives to encourage the creation of apps and services that add value to their product offerings.
  3. Timing Is Key:
    • Avoid launching a new product when major players are releasing new offerings.
    • The TouchPad’s launch coincided with the release of Apple’s iPad 2.
    • Startups should time launches to maximize visibility and impact.
  4. Effective Marketing:
    • Develop a comprehensive marketing and promotion strategy.
    • Design marketing initiatives that effectively target key demographics, and differentiate their product from competitors.
  5. Listen to Customer Feedback:
    • Actively seek and listen to customer feedback to iterate on product features and functionality.
    • Always Prioritize user experience and continuously iterate on user experience and performance.

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